Seagate 2TB ST32000542AS CC35 Firmware upgrade

We have a Synology DS1010+ diskstation that has been having trouble maintaining a iSCSI link to a server here at work.  While Synology issued us a patch that seems to have resolved the issue they highlighted that our disks, Seagate 2TB model ST32000542AS firmware CC34, were not running the latest version.

We initially chose these particular Seagate disks as they are on Synology’s approved disk list plus offer low power, low heat output suitable, so we thought, for nearline storage.  This turns out to be incorrect.  Seagate do not recommend these drives in anything other than “Desktop RAID”, meaning RAID 1 or 0 between two disks only.  It is unfortunate then that we are running a five disk RAID 5 array.  Seagate instead recommend their Constellation ES hard disk for higher RAID levels.

There seems to be a lot of confusion out there on the Internet about the firmware upgrade procedure.  The new firmware is advised for all customers with drives which have the following model numbers ST3500412AS, ST31000520AS, ST31500541AS and ST32000542AS, see here.  However, all drive serial numbers within the family product range are not detected as requiring the firmware upgrade by the tool.  Seagate suggest that customers can use the “Force” method to upgrade their disks.

Upgrade procedure

First download the ISO upgrade image here

You need to connect the disk to a native SATA controller; I used an older desktop machine, removed the main hard disk and plugged in our ST32000542AS drive.

You may also need to change the BIOS settings to ATA mode if it is set to RAID or AHCI

First you may attempt to upgrade the disk automatically, simply follow the onscreen instructions.  If not successful you will have to “Force” it.

To “Force” an upgrade

1.Boot from ISO CD.
2.Read disclaimer, press ESC once read.
3.On the option screen (where you can try an auto upgrade) press [Ctrl] + [C] to break to the command line.
4.Press [Y] on the keyboard to confirm
5.Type the following, then press enter:

FDL486A -m Hepburn -f HECC358H.LOD -s -x -b -v -a 20



6.The firmware flash process will begin.  Once successful you will see the prompt.
7.Power down the machine
8.repeat steps 1 to 7 for each additional disk.

For a full rundown of how I discerned that a) the firmware update wasn’t data destructive and b) that you should indeed “force” the firmware see this very full and informative post between another  ST32000542AS user and Seagate.

http://stx.lithium.com/t5/Barracuda-XT-Barracuda-and/Idle-clicking-of-Seagate-Barracuda-LP-HDs-and-DOA-issues/m-p/55298#M20418

Note: In my experience this process is not data or RAID destructive, but may be in your situation.  If your data is valuable to you please back it up first.  Only attempt this firmware upgrade if you feel competent, I will not be held responsible for your actions are a result of this post.
This entry was posted in Backups, Firmware, Hardware, Servers. Bookmark the permalink.

117 Responses to Seagate 2TB ST32000542AS CC35 Firmware upgrade

  1. Tommaso says:

    Hi Niall,
    does the CC35 update solved the clicking problem??
    Have your drives stopped clicking every 20 secs?
    Have you tried disabling APM?
    Thanks!
    Tommaso

  2. Niall says:

    Hi Tommaso, not all our drives suffered the ‘click’ but we were advised to upgrade them all as a precaution, however it does seem to have cured the problem. We had no need to disable APM settings when running the drives in the Synology DS1010+

  3. ultrasound technician says:

    nice post. thanks.

  4. Tommaso says:

    Thanks Niall!
    I’ve read it’s related to the vibration occurred in a multi drives setup like raid…
    Maybe the CC35 firmware changes the heads re-calibration process…
    Bye!
    Tommaso

  5. Hi,

    thanks for the Blog post and to Google which lists it pretty much on top when you search for the model and firmware numbers. I hope my troubles are gone now – I can understand that Seagate did not recommend to use the disks in a raid array, and I doubt that the ‘vibrations’ are the reason for that: Raids simply fail when a disk does this clicking dance with their heads. Otherwise they were always working fine, until I’ve used smart and the funny clicking noise started, ending up with a completely messed up raid array after two drives failed.

    Fingers crossed that it will work now…

    Cheers,

    Bernd

  6. Niall says:

    Hi,

    Thanks for commenting. I’m glad after all the worrying I did about the data and fighting with the format procedure I’ve been able to help other people out.

    Fingers crossed for all of us with these drives.

    Niall

  7. Juruy says:

    Hi, Niall! Thanks for tutorial, but i have an one of Barracuda LP ST31500541AS drive. And I have a trouble with update firmware to CC35 (firmware mismatch). What do I need to type in command line?

  8. Niall says:

    Hi Juruy

    While I haven’t applied the firmware to the 1.5TB drive you have Seagate claim the firmware is the same for all drives. You get the firmware mismatch error using the standard upgrade procedure.

    If you follow the steps 1-8 above using the ISO image (here) you can “Force” the CC35 firmware on your drive.

    Please be careful, make sure you have a backup of your data before attempting this, if your unsure ask a friend who knows about computers to double check you understand what your doing.

    Thanks for commenting, good luck.

  9. Juruy says:

    Thanks for a detailed explanation. The firmware updating to CC35 has passed normally. :)

  10. Niall says:

    Great, glad it worked OK.

  11. Nathan says:

    Worked for me too. Thanks Niall!

  12. Niall says:

    Hi Nathan, really glad I could help you out.

    Thanks for the comment.

  13. Davide says:

    Hi,

    i also have 3 ST32000542AS drives. Two of the drives have firmware CC34 and the other one (bought last week) has firmware CC37.

    At least one of the drives has the “clicking” problem, i’m not sure which one. I can not find the CC37 firmware anywhere on the Seagate site. I wonder if it will become available in the future.

    For now i’ll start by updating the firmware of the 2 CC34 drives to CC35….

  14. Niall says:

    Hello Davide

    I agree with you that its best to upgrade the two drives you have from CC34 to CC35, in my case that fixed the issue for me.
    I’ve not seen the CC37 firmware either, it may be that CC37 is a slight improvement on CC35 but not critical enough to rush onto the website. It may be available in due course depending on how Seagate feel about he newer firmware.

    I hope that the CC35 firmware resolves your problems, good luck.

    Niall

  15. ytw says:

    thanks! it worked!

  16. spankit says:

    This worked great!

    Thanks for this!

  17. Niall says:

    Glad I could help out

  18. Christian Sonnemans says:

    Hello Niall,
    Thanks for helping us out, i have 4 of those drives and dit not noticed the clicking so far.
    But liked to upgrade, 2 of them without any problem but 2 of them i had to force, with your procedure. It worked fine, without data loss.
    All the drives are running in a Qnap TS 459. Hopefully don’t have problems with this combination.
    Thanks and greetings Christian.

  19. Christian Sonnemans says:

    Worked great.

  20. Niall says:

    Hi Christian,

    I’m glad you got it all working. I know it seems strange why some disks need the firmware to be ‘Forced’ on and others just work.
    I’ve heard good things about the Qnap TS 459 so hope you’ll have reliable disks from now on

    Niall

  21. toeringsandthong says:

    Thats stupid, why waste a disk? i just updated my firmware right though windows 7 works perfect,no need to burn anything !!!!so simple a monkey can do it !

  22. Niall says:

    I’m glad you were able to update the firmware of your disk using the Windows tool, its by far the easiest way to do it.

    But, some people myself included had disks that we’re eligible for the updated firmware and required it but for whatever reason the Windows flash tool refused to accept the disk. In these cases you need to boot into a disk flashing environment outside of Windows to force the firmware onto the disk, the simplest way of doing this is to burn the Seagate .iso image to a cheap CD-R.

    If you wanted I’m sure you could boot to the iso image from a USB drive if you didn’t have a CD-R.

  23. Sjaak de Groot says:

    Hello,
    I think there are more disks incompatibel wit a NAS than you think.
    Feb. 2010 I bought a QNAP TS210 with 2 x WD Caviar Green 1.5 TB. Disks were clicking, so I changed them for 2 x Seagate ST31500541AS. After a week the clickin’ noise started so I forced CC35 on the disks…clicking was gone and my big smile was back :-)
    Since a week the clicks are back!!! And no CC36 or 37 on the Seagate-site. Disks are half-full now, clicking disks are not reliable so guess I bouht me a lemon.
    Maybe there is a bug in the QNAP TS210-firmware? Or maybe “broken bitje” in that TS210?
    Kind regards, Sjaak

  24. Niall says:

    Hi Sjaak, thanks for your comment. I’m sorry to hear that the firmware update has not successfully cured the click. We’ve had no more issues thankfully since I flash our disks here so as you said perhaps you got the worst of a bad batch.

    It’s interesting what you say about incompatible disks and modern Linux powered NAS devices, I think you are right. I don’t have any hard evidence yet but reading around it seems that quite a few people are having problems. I’m planning a new RAID5 NAS and I’ll be looking at all the major disk manufactures to see if these new green power, smart hard disks are actually suitable for these NAS devices.

    Niall

  25. Steve says:

    How long does the firmware flash typically take? A little worried mine has been going for over 30mins now

  26. Niall says:

    Hi Steve, it took about 3-4 minutes per disk when I did all four of mine.

    Did it ever finish? I suspect even if it fails you’ll be able to try again, let us know if you got it sorted.

  27. Steve says:

    Hi Niall,
    Thanks for the reply. I let it run for 2 hours and then I stopped it because I was using a friends PC (I couldn’t get my esata port to work on my laptop). I won’t be able to try until next week but I’ll let you know how it goes.

  28. Steve says:

    Hi Niall,
    Even though the flash never returned to the prompt the flash to CC35 worked a treat. I didn’t think it had finished because the led on the external enclosure was flashing very quickly and you could hear the hard drive working away. Cheers!

  29. Niall says:

    Hi Steve, Glad it all worked out and you got the drive flashed OK in the end

    Thanks for letting us know how you got on.

    Niall

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  31. Massimo says:

    Hello Niall,

    The 2 tb drive just bought, put into an usb box and plugged to my wd tv live. Works fine, but I read about the new firmware and I confess I was afraid of future troubles… to cut it short, I had to use the “brutal” system you described here, and it did work. Thanks!

    Massimo (Milano, ITALY)

  32. Niall says:

    Hello Massimo,

    I’m glad the upgrade worked for you, I’m surprised disks with the CC34 firmware are still turning up in retail! Your right about the process of patching the firmware, “brutal” really is the right term for what we have to do. The WD tv live is an awesome unit isn’t it :)

  33. Massimo says:

    Hi Niall,

    Yep, I do confirm wd tv live(*) is really outstanding, with a great value (available for about 110/130 euro street price in Italy) . What I really needed was a COOL and HUGE and CHEAP and RELIABLE hdd for all my mkvs 720p & 1080p to be seen with my full-hd plasma screen… I confess I can’t stand fans noise, so the low temperature was a must. Well, I have to say I’m really satisfied with it: I put into an aluminum usb box (fanless!), it does its job and in 2 weeks it never got more than a little warmer. I am going to but one more soon… you know, mkvs are so huge :)

    (*) firmware updated some days ago, it’s better than ever…

  34. sergei says:

    having trouble to update mine. “invalid data… download procedure failed”

  35. Niall says:

    Hi Sergei, I’ve not experienced that error message before, all I can suggest is trying the procedure again and following all the steps exactly.

    Perhaps try searching on-line for the exact error message to see if somebody on a forum has solved the issue, good luck.

  36. andrew says:

    Hey mates, i FINALLY found a sorta PERMANENT FIX for the clicking noise coming out of the seagate 2tb drives. i have RMA’d it twice and no to avail. its related to an idle thing, doesnt happen when your accessing it,. well im SURE you all didnt buy a 2tb drive just for games,im sure you download TORRENTS…so what you got to do is the follow :
    1) Download any torrent client and install it
    2) Set the SAVE path of your torrent files to the 2TB drive
    3) SILENCE! 😀
    This is because the downloads use the disk and thus it never goes idle, its only a 5900rpm and will not affect it with heat or heavy power draw.
    well the CC35 is no help here,looks like a technical manufacturing fault

    If you dont download anything, just download a very small program and let it seed, so even the upload counts as disk activity and you will have no more noise.
    funkybizkit_15@hotmail.com
    contact me if you need any further clarifications.

    bon chance~ !

  37. Niall says:

    Hi Andrew,
    Its certainly a novel idea to cause constant disk activity, but I wouldn’t recommend it.

    For people out there choosing a new 2TB disk who are bothered about disk noise the best option is to get something else or invest in case soundproofing.

    Still, thanks for letting us know your own solution :)

    Niall

  38. Tofol says:

    Hi there!

    Thank’s for your post. It helped me to upgrade FW to CC35. I had 4 drives in a ReadyNas NV+ with some clicking. All of them with CC34 version. I upgraded to CC35 by force mode (automaticly doesn’t upgrade any of them). No problem with RAID volume or data losing, everything is OK. But they still clicking, even very much often than before :(

    I think that maybe automatic upgrade failure isn’t really a bug. Maybe the Seatools software knows that it’s really not recommended to upgrade these drives…

    I hope this issue isn’t going to mean that drives will fail in the future.

    Greetings Niall.

  39. Niall says:

    Hi Tofol,

    I’m glad you managed to get the firmware upgraded. I know the CC35 firmware does not fix the click issue, something many people are upset with but looking at the SMART statistics over the last four months my five disks (RAID5 running 24×7) have settled down and I expect them to last a good few years. Of course you can never expect a disk to be 100% reliable.

    If things continue in computing as they have I reckon we will see 4TB disks in 2012 and I’ll be upgrading at that point anyway, hopefully before any of mine fail

    Thanks for the comments

    Niall

  40. Stijn says:

    I had 4 of these drives. Neither of them i was able to update the normal way. 3 of them i was able to update using this force method. But there’s 1 disk that just won’t do anything. It’s the right model, SN is in same range as the others. Current firmware is CC34. Yet if I enter the commands above, it immediatly goes back to the prompt screen ((Seagate boot) C:\>).

    Any other things i could try?

  41. Niall says:

    Hi Stijn,

    I’m sorry to hear you’ve had trouble with the one disk, all I can suggest is that you give it another go, perhaps on a different machine if possible?

    I had a nervous 20 minutes when I flashed all five of my disks making sure I typed everything correctly and double checking before executing the commands.

    Good luck

    Niall

  42. Stijn says:

    Ok, i’ll try on another machines. Tried and retried many times using different SATA ports on the same machine, without success. But 20 minutes? The flashing of the other ones took only a few seconds for me. And when looking with the windows tool, it correctly says CC35 now so i guess it worked. My disks were completely empty though. Might be the reason it went so fast.

  43. Niall says:

    Hi there,

    When I flashed mine it took seconds, even with about 1TB of data on each disk as its only writing to the flash firmware of the disk.

    I know a couple of others had individual disks that took more than a couple of minutes to flash but I think everyone has made it to CC35 in the end.

    I’m glad you’ve got it to CC35 firmware now too.

    Niall

  44. sigpaw says:

    Hi Niall,

    I currently own 14 of the Seagate 2TB 5900 RPM drives and 24 of their 1TB 7200 RPM drives. I have struggled “a bit” with the clicking on all of my 2TB drives. The clicking appears to be caused by more than one source.

    Problem 1
    One of my computers has a pair of 2TB drives stacked on top of one other in a removable aluminum tray. The drives are mounted flat in the tray and the tray has an adjustable speed cooling fan bolted to one end. If I crank the fan speed up past about 3500 RPM *BOTH* of the drives chatter and click incessantly. I returned the original drives for replacements TWICE with no change. I flipped the drives end for end in the tray thinking there might be some sort of electrical interference with no improvement. I finally realized it was the VIBRATION from the fan being transferred through the aluminum frame (into the drive frame) causing the problem. Excessive vibration causes a “dithering effect” on the head arm. The actuator on the drive head arm assy simply can’t overcome the effects of strong vibration, which causes head alignment to be off enough to cause the drive to re-seek in an attempt to regain proper alignment.

    Problem 2:
    ALL of my 12 drives plus several others I returned for exchange (because of clicking and slow data xfer while clicking) have a hard time operating properly if they are mounted on their edge, or mounted vertically on one end. HOWEVER the moment they are laid down FLAT they settle down, become quite and xfer data at 90mb/sec or better (while clicking they often transfer data as slowly as 20mb/sec). I own an Antec Fusion Black media center case that has a spot up front for mounting two SATA drives up on edge side by side. I found that if I lay my new drives down flat and perform a full LONG format prior to mounting them up on edge they will function properly mounted up on edge for about 2 months of continuous use. Then they each (within minutes of one another) will begin to click and chatter. The clicking continues until I open the case, remove the drives, lay them flat and access each sector once while it is laying flat. They will then work quietly for another 2 months or so. Each time this has happened (3 times so far) the clicking stops IMMEDIATELY after they are laid flat.

    I finally purchased a pair of WD 2TB drives to use in my Antec case (they seem to be quite happy mounted on their edge).

    Conclusion: 😉
    These drives are squeezing 500GB of data on each 3 ½ platter surface! Most folk have no comprehension of the incredible tolerances these drives must be capable of maintaining; in spite of changing temperature, vibration, and drift due to repeated erase/write operations, etc. Fact is, these little drives are very “intelligent” with more smarts than any of the original micro computers of a couple decades ago.
    They monitor a number of factors and automatically recalibrate themselves to remain reliable over time. I suspect that “nasty Mister Gravity” (in the case of edge mounting) or “nasty Mister Momentum” (in the case of vibration) is causing 90% of these clicking problems we are seeing. Fact is these are very sensitive precision devices.

    BTW in spite of all these “anomalies” I remain an AVID Seagate fan and still continue to purchase (and plan to continue to purchase) their products (2TB drives included). These Seagate drives never fail to xfer data (when they are mounted and “treated properly”) in excess of 85mb/sec. Some even peak above 110mb/sec on the inner tracks. The fastest I have ever seen a WD drive xfer is somewhere in the 65mb/sec range. The Seagates ARE reliable over time and have a 5 year warranty to boot. Their biggest shortcoming has been in NOT educating their customer base about some of these issues. Super high density storage DOES come with a few caveats it seems…

    Regards,
    ‘Sig

  45. Niall says:

    Hi Sig
    Thanks for your comments on this issue, I almost did a whole blog update on your post it was so detailed.

    I think you are spot on; these disks are precision instruments of data storage and need to be treated well to work. As you said perhaps some manufactures drives can take more abuse and still work but not at the same levels of performance.

    I’ve never really had an issue with the ‘click’ problem a lot of users report, all our disks are located in an air conditioned server room so I can’t hear them anyway.

    We use them primarily for backups and have reasonable performance from the RAID 5 array, somewhere around 120MB/s with the drives mounted in the Synology DS1010+ vertically. So far we’ve had them running 24/7 for 8 months without hiccup since the CC35 firmware patch.

    I think a lot of people who are still coming across these drives with the old CC34 firmware would do well to read your comments to get the best from these drives.

    Thanks
    Niall

  46. bob says:

    I have 4 ST32000542AS 2TB seagate drives in a ReadyNAS NV+ RAID. They have been running without any problems for 4-5 months now using the CC34 firmware, but I figured I should upgrade them at some point. Finally got around to it today. No real difference so far. I didn’t notice clicking before, probably won’t notice it after.

  47. Niall says:

    Hi bob,

    I’m happy that your not having any issues with your Seagate disks. I know I haven’t personally had any issues with the ‘click’ but its best to have the disks running on the latest firmware CC35. I’m also really impressed with the Netgear ReadyNAS devices, I picked one up recently too.

    Thanks for reporting how you’ve got on.

    Niall

  48. Davide says:

    After successfully updating 2 drives to CC35 I know have a drive with firmware CC34 that i can’t get updated.

    After following the exact procedure as described here i get the following message:

    Model ST32000542AS SN 5XW27WLH FW CC34 on Intel ICH5 Bus 0 Device 0
    Invalid data…
    Download procedure failed

    Press ‘c’ to go back to Windows/Linux OS.

    Bugger :s

  49. Niall says:

    Hi Davide,

    A few others have commented before that one disk out of a set would refuse to patch correctly, I can imagine it’s very irritating.

    Can you try the firmware update procedure in a different PC perhaps?

    Good luck getting the last disk patched.

  50. Tobi says:

    Hi Niall

    thanks for your post. Big help!
    I have four of those 2TB drives in my Diskstation 408 running as RAID5. From beginning I had strange SMART values on all four drives. There was no problem with read/write on the raid, just those suspicious SMART values.
    Then I decided to build the RAID again from scratch and write every disk full of zeros to make it easier for the RAID software to sort out bad sectors. In the middle of doing so I found your post here and I did the firmware update first. Had to use the force method but it seem to be working properly.
    I just wonder about your RAID experience with those drives in a diskstation before I setup the raid again. Do your drives work fine in RAID5 now? No troubles or strange SMART values?
    I’m just scared a little to build the raid again and having same strange values as before again.

    Thanks again for your post and cheers

    tobi (Switzerland)

  51. Niall says:

    Hi tobi,

    Glad I could be of help to you. Our drives are currently at 180 days uptime in the Synology DS1010+ and its been running smooth for that time, no problem with data transfer. I can’t tell how noisy the disks might be as its in a air conditioned server room but yes, some of the SMART values are unusual and very large.

    I’m pretty sure that most of the damage was done when running in RAID5 with the CC34 firmware as we had so much instability in the early days and I remember the values increasing quickly with all the testing we did with the Synology support staff to see what the trouble was.

    Either way we have a offline backup of the array but the unit has been solid for the last 180 days, lets hope I’m not tempting fate by writing this! I think I’ll do a follow up blog post on the Synology and the disks at their 1 year anniversary.

  52. Daniel says:

    I get the same error.

    Model ST3500412AS SN 6VV38XVK FW CC32 on Intel ICH7 Bus 0 Device 1
    Invalid data..1:00
    Download procedure failed

    Please press ‘c’ to go back to Windows/Linux OS.

    Is there any solution???

  53. Niall says:

    Hi Daniel, Perhaps its motherboard related, I notice both you and Davide who commented earlier have an Intel southbridge controller for the SATA connections.

    It would be great if you could try this patch procedure on a different motherboard and see if that works, let us know if it does and good luck.

    Niall

  54. Daniel says:

    Yikes! I was using the wrong command line!

    The one I needed for my hard drive was:

    FDL486A -m Hepburn -f HECC352H.LOD -s -x -b -v -a 20

    I didn’t know that I needed a different command line until I saw this page:

    http://www.users.on.net/~fzabkar/HDD/HE-CC35.TXT

    It seems that different drives use different firmware files.

  55. Niall says:

    Excellent find Daniel!

    I’d advise people who have had problems to check out that link

    Niall

  56. sllydderrr says:

    I have used this procedure on three 2TB drives. All of them needed to be forced from CC34 to CC35. So far these drives are working flawlessly in a WHS. I have two more drives to flash today. Thanks so much for your tutorial, it makes this procedure effortless!

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  58. I have 3 of those drives, they been dong the clicking thing once in a while. Today feb 25-2011 i flashed my 3 drives with the ‘forced” method. All worked fine. So far no issues i had these drives for over a year but regardless how they perform i have data backed up on my Hitachi 2tb drive that is just sitting unplugged with my data backed up.

  59. Niall says:

    I’m glad to see that this information is still useful to people. Nice to see somebody with a real backup too

    Niall

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  61. jeremy says:

    I have Synology DS411j with 2x 2TB ST32000542AS diska CS34.. #5xxxx all. Had to Force them with command above and workd like a charm. No data loss or anything and I HOPE that the click-of-death is now gone… Thank you!!

  62. jeremy says:

    I have Synology DS411j with 2x 2TB ST32000542AS disks @CS34.. #5xxxx all. Had to Force them with command above and workd like a charm. No data loss or anything and I HOPE that the click-of-death is now gone… Thank you!!

  63. Niall says:

    Lets hope so, glad I could help you out.

    Niall

  64. Josef Steindl says:

    Thanks a lot Niall, your page helped me a lot to update my ST32000542AS from CC34 to CC35.

    I used the BOOT-CD-Update + FDL486A ……; it was necessary to change the BIOS from AHCI to IDE.

    I don’t understand the guys from Seagate …

    They publish a new firmware but DON’T give any information on how to install it on the harddisc. Unbelievable! They have stolen more than 2 hours of my time …

    Once again thanks to you Niall 😉

    Kind regards
    Josef

  65. Niall says:

    Glad you got your drive updated Josef.

    It astounds me too, Seagate make the disks, you think they would want to help customers with something as extreme as flashing the firmware on their hard disks!

    I’m happy I could help.

    Niall

  66. Sam says:

    Thanks Niall for this page – had been searching around for a while and it was a great feeling when I discovered what looks to be the answer to the ticking issue :)

    Just want to check, with 2 x 2TB drives in the ReadyNas Duo do I power down and remove both, update firmware and replace together before powering back on? Or is there a particular order that things should happen in?

    Also I assume to try updating automatically first before ‘forcing’, that’s by using the Seagate Firmware update utility?

    Apologies for the basic questions.

    Thanks,
    Sam.

  67. Niall says:

    Hi Sam,

    To update the disks in your ReadyNAS Duo I would make a full backup of your data then you can power down and do both disks at once. There is no particular order, just do whatever is easiest for you, but make sure the disks go back into the Duo in the same place or it might try and rebuild / verify the array.

    Yes you are correct, some disks will update automatically. Others despite being the correct make and model must be forced. Even though its a non destructive update please double check everything.

    If you follow the steps in the blog it shows the process if you need to force the update to any disks that require it.

    Any problems please post again so others can find the information in the future.

    Thanks, Niall

    Niall

  68. Sam says:

    Thanks Niall,
    followed the instructions above and all worked perfectly.

    Removed the hard disk from my desktop machine and plugged in each of the NAS hard disks in turn. Booted from ISO cd and although the drives didn’t update automatically, the process was simple to follow in order to force the update.

    Drives are back in the NAS, with data unaffected, and no annoying clicking noises so far.

    Thank you very much!
    Sam.

  69. Niall says:

    Hi Sam, Great to know it worked for you.

    Thanks for letting people know the process is OK if you follow the steps.

    Niall

  70. Egbert says:

    Hi Niall,

    Thanks for sorting this out. Backed up 8 TB of data and flashed 6 x 2TB disks to CC35 without a flaw. All data still available so no destructive impact. Had to force the update as wel as all the others.

    Rgrds, Egbert

  71. Niall says:

    Even though the process appears non destructive its pleasing to hear you managed to back up 8TB Egbert.

    Better safe than sorry. Glad you got the update applied OK

    Niall

  72. Th0rules says:

    Tnx man really work !!!
    i use FDL486A -m Hepburn -f HECC358H.LOD -s -x -b -v -a 20

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  74. Steve says:

    Almost a year after your first post still helpful! Another set of ST32000542AS’s upgraded… Any room left Niall, for another thank you?

  75. Niall says:

    Hi Steve,

    I’m just pleased I have been able to help so many people with this tricky problem.

    Thanks for posting

    Niall

  76. John says:

    Hello, i’ve tried to upgrade the firmware but i couldn’t i did exactly what you guys said, but it gives me an error, here is a picture. http://k.min.us/idv8d4.JPG
    what can i do ?

    1.Boot from ISO CD.
    2.Read disclaimer, press ESC once read.
    3.On the option screen (where you can try an auto upgrade) press [Ctrl] + [C] to break to the command line.
    4.Press [Y] on the keyboard to confirm
    5.Type the following, then press enter:
    FDL486A -m Hepburn -f HECC352H.LOD -s -x -b -v -a 20

  77. Niall says:

    Hi John

    Daniel had the same problem see here:
    http://niallbest.com/seagate-2tb-st32000542as-cc35-firmware-upgrade/comment-page-2/#comment-436

    He interestingly found the solution here: http://www.users.on.net/~fzabkar/HDD/HE-CC35.TXT

    See this follow-up post by him:
    http://niallbest.com/seagate-2tb-st32000542as-cc35-firmware-upgrade/comment-page-2/#comment-439

    Looking at your screenshot it looks like because your drive is a slightly different variation you need a different loader file. Using the HE-CC35.txt file we can work out from your drives model number that you need to use this loader file: HECC358H.LOD

    Please double check, but I think this is the command to try

    FDL486A -m Hepburn -f HECC358H.LOD -s -x -b -v -a 20

    Niall

  78. John says:

    Hi Nail and thank you for answer my question.
    that was the problem, thanks a lot !!
    cheers.

  79. fortyhands says:

    I just purchased 4 of these 2tb drives and it appears that they are all running CC32 – do you think there is any reason to update? I haven’t had too much time to do stress-testing yet. The server I put together is completely quiet and no clicking.

    The server doesn’t have a CD rom drive and I don’t have an external handy. Hopefully I will be able to create a bootable USB…

    Perhaps it was a problem with just the CC34 firmware.

    Anyway, thanks again for putting this tutorial together!!!!!!!!!!!!!

  80. Niall says:

    Hi,
    Manufactures will always suggest that you update to the latest firmware, but I know that interfering with kit that is working well is usually a disaster!

    I’d keep an eye on the S.M.A.R.T statistics to see what the readings are and update if you see anything worrying. Personally my drives have been OK since CC35 as have a lot of others who have posted comments here.

    Niall

  81. Nick says:

    I want to verify with you that you are still running these in RAID 5 without issue, or have you changed to the desktop RAID you mentioned in your first post? I’m looking at purchasing 3 of these to run in RAID5 in an Intel NAS.

    Thanks,
    –Nick

  82. Niall says:

    Hi Nick,

    Yes I can confirm we are still running RAID 5, we did loose one disk due to failure but swapped it out, new disk in and it rebuilt the array overnight.

    Overall I’ve had much less issues and the S.M.A.R.T stats look a lot better than people who are using the WD Green 2TB disks

    Niall

  83. Vlada says:

    I have Seagate Barracuda LP 2TB st32000542AS… I’ve tried to upgrade the firmware with “FDL486A -m Hepburn -f HECC352H.LOD -s -x -b -v -a 20”,… upgrading stopped on 0:40… now shows ST__M13FQBL, instead of ST32000542AS. Help me to fix this problem.

  84. Niall says:

    Hi Vlada, it looks like you had the same problem as some others with the different versions of the disks.

    This file here shows the different loader commands needed for the variations of disk out there: http://www.users.on.net/~fzabkar/HDD/HE-CC35.TXT

    From the information you posted about the st32000542AS version and the details in the HE-CC35.txt file we can work out from your drives model number that you need to use this loader file: HECC358H.LOD

    Please double check, but I think this is the command to try

    FDL486A -m Hepburn -f HECC358H.LOD -s -x -b -v -a 20

    Niall

  85. Dan says:

    Why would the disks care what RAID level you’re using? It would seem to me that Seagate is presuming someone running something like level 5 is in an environment where very high reliability is a requirement and thus recommending tougher drives. I can’t find any reason why these particular Seagate drives are a problem with level 5 in general.

  86. Niall says:

    Hi Dan,

    While the disks themselves don’t mind what RAID configuration they run in Seagate do not recommend them for RAID environments other than basic desktop RAID levels (RAID 0 or RAID 1). Synology however DO approve the disks for use in their systems. Who is right? Its all down to cost vs risk at the end of the day.

    As you say if you are bothered and NEED near 100% uptime then go for the enterprise approved Constellation ES disks. Our ‘regular’ disks have been running fine near 24/7 ever since the firmware update but are now out of warranty as we bought OEM disks.

    The Seagate disks, in my opinion, are way more preferable than the Western Digital ‘Green’ disks due to all their know issues and workarounds with the LCC counts and head start/stop issues.

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